Advised and briefed legislators on both traditional and digital communications strategies; developed Facebook and Twitter accounts for key officials. Promoted staff understanding and support of Group Health's business objectives through effective internal communications. Supported the Director of Marketing and Communications with nationwide external communication efforts. Plan, edit and write content for a variety of internal communications mediums, such as a staff intranet, monthly mag… Served as account executive and point of contact for multiple internal clients. Managed and executed internal events, including promotional events, annual global employee meeting and employee excellence awards event. It’s thinking before the action takes place. Planned, coordinated and executed internal campaigns around key initiatives and product launches. What skills do you need to be an Internal Communications specialist? Mitigated global crises in concert with General Counsel and regional directors within internal and external audiences. Internal Communications Created and managed content on the company's social media outlets including Facebook and Twitter. Provided strategic direction for an enterprise-wide tobacco-verification initiative that achieved a near 100 percent participation rate in its first year. Created media advisories, press releases and talking points. Managed executive and internal communication strategies ensuring key messages were delivered to 140,000 HP Enterprise Services' employees in 80 countries. Organized and managed employee and community special events. Developed and executed internal communications plans for Human Resources, IT, Community Relations, and the Levi Strauss Foundation. Designed 100-day internal communications plan for incoming CEO. Edited and wrote press releases; worked with the outside P.R. Centralized communications strategy and execution, consolidating multiple publications into a single email newsletter and intranet, with unified branding. Managed the diversity editorial calendar and broad diversity messaging for both internal and external audiences. Internal Communications. Led committee of 15 that launched new SharePoint site, increasing corporate transparency. Technical skills. With Internal Communications jobs increasingly becoming strategic and working with the C-suite, business literacy or business acumen is becoming an essential hard Internal Communications skill. Collaborated on intranet enhancement and all technology innovation for internal communications uses. Facilitated collaboration between Front and Back of House operations for special projects. Managed and developed content for Specialty Materials Intranet. Managed internal and executive communications for IBM s WebSphere software business unit. Managed internal communications function, creating company-wide bulletins and intranet and composing executive messaging. Relocated to URS corporate office in San Francisco to provide increased support to CEO and other C-suite executives. Launched Facebook@Work globally to address need for transparency and 2-way communication. 5 votes Chase Dach. Implemented and managed an internal communications strategy for the bank after acquisition by National Australia Bank located in Melbourne, Australia. In today’s business world, technology is the focal point for everything — from the way we do our work to how we communicate with each other. Supervised two coworkers on regular maintenance and special projects and remodeling. Copywriting, though, is the ability to put concepts into words in a way that is engaging and persuasive. Let’s ditch the “copy” prefix, and just say writing skills are important for Internal Communications jobs as much of the role involves creating content. Participated on Crisis, Diversity, and Sustainability Committees. Writing, interviewing and editing skills; knowledge of AP style; writing for mass internal employee audiences; social … Being one of the best management skills, internal communications allow you and your personnel to share knowledge and any information on tasks, processes, workflows, schedules, etc. Created a strategic communications approach, and functional key messages, based on input from a brief employee survey. Designed and developed internal communication strategy that was a benchmark for other Digital business units. Developed, implemented, and evaluated publicity programs to achieve specific business objectives. Collaborated with external communications and media relations, ensuring company's messages and communications were consistent and timely. Developed and distributed all executive communications and special announcements. Here are the duties and responsibilities that an Internal Communications Manager is likely to perform in their role. Internal Communications specialists have been accused of not being strategic enough, so leadership is becoming an increasingly important skill to the profession. What skills and qualifications are needed? Apply to Internal Communications Executive, Internal Medicine Physician, Customer Success Manager and more! Created and distributed content using SharePoint, multimedia, digital signage, internal reference documents and email. Led team to execute against plan delivering key messages to all stakeholders. In addition, they should be familiar with the media industry and the basic principles of journalism. Leveraged LinkedIn, Twitter, YouTube to cultivate and nurture reporter relationships and promote executive interviews. Designed, edited, and introduced marketing communications focusing on human resources, benefits, compensations, and open enrollment. Led media training program for C-suite and senior executives. Manager’s arrogance suppresses the team and makes them feel uncomfortable when sharing ideas and opinions. Develops and leads internal communications plans and engagement strategies to effectively influence, inform and inspire internal audiences Creates and implements internal communications strategies for organizational initiatives, such as Support Function Transformation meetings. Developed and executed comprehensive communication strategies that support the objectives, core vision and key initiatives of the organization. Managed employee communications efforts for four major company acquisitions and mergers. Provided project leadership, change management and communications support for this effort. Monitored communication plan performance and continuously evaluated the plan against business goals and objectives to ensure the appropriate prioritization of tasks. Outstanding verbal and written communication skills are a cornerstone of this position; the ideal candidate will have experience with the full range of communications best practices, and the ability to understand, simplify, and communicate complex technical business performance and … Communication skills are tested from the first moment. Writing skills: Being able to produce messages that are consistent and targeted as well as appropriate to the range of internal customers is key. Served as communications counselor for executive leadership. Developed key messages, presentations, discussion guides, FAQ's, move readiness guides and checklists, site-orientation materials. Below we've compiled a list of the most important skills for an Internal Communications Manager. To do that, they need to be confident in their abilities, and be able to get up in front of very important people or large groups and make sense while doing so. Expanded reach of internal news content to +85% of employees; new global digital signage initiative. Provided communications support to the executive leadership team including speech writing and press statements for the president of the company. Internal Communications Manager Sutter Health - Sacramento, CA 10/2008 - Current. Support approximately 6,000 employees through internal and external communications. Why is it important in Internal Communications? Migrated intranet to new content management format and established daily publishing schedule. Having a working knowledge of what it means to run a business, and being able to speak the language of business leaders. Managed staff of five employees to develop and execute internal communications activities. Counseled senior leaders on issues ranging from major change management initiatives and organizational structures to customer relationships and associate engagement. Led strategy and implementation of new SharePoint Intranet as primary communications tool for 1,200 employees in 60+ program sites. Let's find out what skills an Internal Communications Manager actually needs in order to be successful in the workplace. That you truly hear and understand what the other side is saying, not just waiting for your turn to speak. Managed communication vehicles, including online employee newsletter and intranet content. Internal Communications Manager Resume Sample 5.0. Provide communications counsel to senior executives. Internal Communications Resume Examples & Samples. Counseled senior leaders and prepared speeches and presentations across all business units. Created and launched employee social media venue similar to Facebook called Developed press releases, brochures, and maintained content of both intra and internet web sites. Flexibility means literally that: to be able to flex and keep your eye on the ball in a dynamic environment. Whether it’s planning a campaign, planning tactics to deliver a strategy, or planning events like town halls, the Internal Communications specialist must be something of a master planner. All of these Internal Communications skills are great enablers for the job, but they will mean little unless you are technologically literate. You must be able to both plan, and be able to divert from the plan at a moment’s notice. Managed all marketing and internal communications efforts for a three-hospital system. We talk a lot about highfalutin concepts in the Happeo blog, but let’s take things down to basics for a moment. Aligned internal communications strategy to support strategic business initiatives. Created HealthNow University top-level intranet section to showcase paths to advancement within company. Featured. The Internal Communications specialist will need to both set strategy and lead employee comms, while also working with and dealing with those in leadership positions across the business. Led all internal and external communications efforts, including media relations and company spokesperson. Helped coordinate and execute an internal communications plan for the largest acquisition of a semiconductor equipment company to date. Counseled Executive Leadership Team on communications best practice, including channel use, audience identification and strategy. Learn more about internal communication: PRWeek conference. For example, 7.9% of Internal Communications Manager resumes contained Project Management as a skill. within the work environment. 3. Work Experience. Created internal communications strategies that impulse HSBCs Groups initiatives, key messages and brand values to targeted audiences. Developed strategic communication plans to support initiatives to enhance the skills and competencies of commercial employees. Managed editorial calendar for internal articles and blogs published on the global intranet, ensuring timeliness and relevancy. Managed all internal communications efforts for West Haven campus. Facilitated internal discussions and interactions through blogs, Microsoft Lync, Yammer, SharePoint and social media. By “planning”, we mean the ability to make plans, to organize, to arrange or to do the groundwork. Established internal communications function within Alcoa's Building & Construction business unit to drive increased employee engagement and business profitability. Provided analysis and revised internal communications plan based on survey recommendations. If done well, … It’s about mapping out where you need to go, how you’ll get there, and what will happen next. Provided training and support for new SharePoint users. Developed internal communications documents for the Intranet and other internal communication vehicles. Happeo™ is a registered trademark of Happeo Oy. Launched Gauss Intranet content management system to improve usability. Managed all communications programs for the Courtland, Alabama pulp and paper mill. Collaborated with Human Resources in implementing and evaluating Change Management programs that fostered employee engagement in a changing work culture. Launched major project to revamp SharePoint and digital signage design and framework. Assembled a new company intranet by combining two existing sites after a merger, improving communication, and eliminating duplication. Managed internal and external communications for the region's major daily newspaper. Developed strategic communication plans with appropriate messaging. Planned all internal events for a national company. Designed and maintained corporate website, and implemented several process improvements to business operations. Programmed web to publish financial results concurrently with press releases. Led strategic internal campaigns to achieve specific executive and business goals. Assigned additional special projects to the general managers throughout the year. Supervised communications efforts for 10,000+ employees at all Heinz North America and American Samoa facilities (approximately 20 locations). Developed internal communications strategies to communicate key initiatives to employees and medical staff. A Communication Manager's skill set Must be a confident communicator and presenter Strong writing, editing, proofreading, layout and design, professional printing/publishing skills are essential, including ability to present concepts verbally Must possess excellent organizational and planning skills Career Paths for an Internal Communications Manager, 2 Internal Communications Activities Jobs, Manager Of Corporate Communications Skills, Communications/Senior Communications Manager Skills, Communications/Senior Communications Manager. Prepared and edited internal and external communications for executive-level management. Provided project management and construction oversight for the Department of Energy's National Nuclear Security Administration Second Line of Defense Program. Provided communications support for rollout of large ERP manufacturing project. Championed successful Microsoft SharePoint implementation including intranet redesign, business process alignment, change management requirements, and content development. Ability to obtain and maintain firm independence and abide by firm ethics requirements. Worked with the human resources organization on developing plans for improving employee engagement as well as mentoring and retention programs. Naturally, as an internal communications manager you need communication skills, but chief among these is the ability to listen and an aptitude for writing. “While it has a tactical application, it’s absolutely strategic. Developed multi-channel messaging to support Human Resources and Business Development. Developed and managed project plans on strategic communication initiatives in partnership with executive leadership. One of the most sought-after and important skills in Internal Communications jobs is the ability to truly listen, and to be able to turn what you hear into strong Internal Communications strategy that both moves the business forward while making employees feel like they are part of something special. Established and maintained connections with key stakeholders to verify content accuracy. Developed and implemented strategic communication plans for critical issues and key initiatives. Advised and supported business units and areas inside ING Mexico. Managed various internal communications programs. Served as intranet manager/administrator and SharePoint 2007/2010 expert. Managed politically-sensitive content development and coaching for Board and executive leaders' speeches and presentations at key MGMA conferences. Resume SamplesThis page provides you with Communications Manager resume samples to use to create your own resume with our easy-to-use resume builder. Internal communications positions require jobholders to possess top-notch writing and speaking skills, as well as the ability to perform research and stay properly … Developed and maintained all communication tools and channels, ensuring effective communication and understanding of corporate vision, values and culture. Understanding your audience, your culture, and your values and being able to reflect that in words that not only convey a message but inspire and influence takes experience and skill. Provided toolkits for managers to better communicate to their employees about the company strategy. Provided ongoing status updates, organizational announcements, feature stories for in-house media. The distinction has been described as the difference between having a vision of the optimum outcome and motivating people to work towards that vision (influence), and presenting a case in such a way as to sway the opinion of others (persuasion). 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