Some basic Windows 2008 Server knowledge preferred, Basic skills and working knowledge of networking from both a hardware and software standpoint, Act as front-end liaison with end users for administering basic training and answering general inquiries for help with their equipment such as printers/copiers or conference room equipment, Follow all housekeeping procedures and security protocols. Responsible for implementing and maintaining system security and configurations of 40 company servers while providing IT support, to include planning, software and hardware configuration to 1600 end-users. Mobile email connectivity setups (smartphones, blackberry devices, androids, iPhones). Provide and setup computer workstations for staff. Performed monthly checks of client's servers and firewalls, while resolving issues and installing necessary updates, patches or firmware. Effectively manages a team of technicians in the field. Provide on-site technical support to all staff. ), Practical knowledge of Barclays Security Standards, Practical knowledge of Barclays Information Risk Management Policy, Skilled in using tools like RSAM, Sentinal, ServiceNow, CyberArk, OneCert, Familiarity with banks critical services like SOLD, SMS, GBS, BCBS, ATM, PDQ will be preferable, Ability to provide technical guidance to company employees regarding PC problems, Good communication, interpersonal, organizational and planning skills, Candidate will be highly motivated having a strong sense of urgency, high detail, Candidate will also be a team player with strong organizational skills, have a, General knowledge of commonly used PC operating systems, MCTS certification in Windows 7 operating system a plus but not a requirement, Equivalent of an Associate’s Degree in Information Systems or related field, 1+ years of experience in a Windows support position (Help Desk), Phone system experience preferred but not required, Strong decision making and analytical abilities, Produce thorough and effective end user and technical documentation, Solve problems quickly and automate processes, Ability to communicate clearly and professionally, both verbally and in writing, Demonstrated passion for excellence with respect to treating and caring for customers, 1 – 2 years’ related experience including networking & desktop support, Must possess problem-solving skills, the ability to work independently, and have self-initiative, Ability to read, analyze, and interpret technical procedures, Ability to write reports, business correspondence, user instructions, and procedure manuals, Ability to present complex technical information to non-technical users in an understandable and concise format, Employee will be required to obtain certification from computer manufacturer to demonstrate competence with computer hardware that is purchased by FMS locations. Created biographies and maintained relationships with performing talent and staff, as well as taking and editing pictures and using wine knowledge for appropriate pairings. #LI-ML1, Minimum 0 to 1 year relevant experience in network and/or PC support environment, Learns to use professional concepts. Validate installation through defined quality assurance procedures. The following IT Technician sample resume is created using Stylish Resume Builder. The candidate on our IT support technician CV sample uses centered alignment, horizontal lines, and title text to create an attention-getting header. From lab technician resume to that of IT technician to pharmacy technician- there are resume templates here for all, designed by experts. Documented success with opening tickets for support calls in a getting them closed in a timely manner. Troubleshot and repaired any server issues with clients, Used MSL and ESL programs to help store and secure high profile information, Configured host information through Windows 2008 server. Remedy tickets and emails for technical support, Records all problems reported and resolutions within the Remedy tracking system, Deploys new desktops, laptops, printers, phones, and other hardware, Install/Update PC software and hardware (i.e. Keeping track and assigning Admin Laptops. Engaged directly with customer while delivering PC repairs service to computer and network equipment. Edwards), amateur radio certification and knowledge in audio/video installation are considered valuable assets, Must be able to communicate effective in English, Bachelor's degree in a business or technical field, 2+ years marketing or sales experience in related technology field, Demonstrated interpersonal and communication skills including strong negotiating and selling skills, Outstanding attention to detail, organizational and project management skills, Proven team player who can work collaboratively and interface with all levels of organization, Self-directed, requires minimal supervision, Proficient use of relevant business systems (Microsoft Office, JDE, Business Objects, etc. Activating the Cell phones and tablets if needed and suspending them. Giving users rights to access certain folders and remote access. Expertly configured all office PCs to run at optimal levels. I’m Ross aged 24 is seeking a technician position. Improved customer service for laptops and resolved students' complaints so they can access their accounts from different networks. Build the best Technician Resume and get hired! Diagnosing and correcting computer system glitches. This cover letter was written by our experienced resume writers specifically for this profession. Our resume writers have a helpful resume sample, template, and writing tips to aid you. Troubleshooting and electronic parts repairs. Maintain the phone system and all mobile phones. NTF, Data Analysis, and Warranty Recovery as a Rework Technician SDX, Respond quickly and efficiently to incoming issues tickets, Computer Sciences / System Installation And Repair. Maintains inventory of equipment available for re-use as required, Establishes project timelines, communicates status, oversees user testing, and writes training materials as required, Oversees small and intermediate sized projects, Guides end users through troubleshooting procedures; develops troubleshooting scripts for the help desk, Researches, evaluates and provides recommendations to management on software and hardware being considered for use by Compassus, Writes, reviews and collaborates on documents written by others that describes installation and operating procedures, Trains end users or technical support staff in a classroom environment and using Webinar and remote control software in use and support of hardware, software and telephony platforms, Performs testing of upgrades and enhancements, Maintains strict privacy standards when handling sensitive company data accessed during operational duties, May involve infrequent travel in conjunction with satellite office support requirements, Participates in the Help Desk on-call rotation, Minimum of 2 years experience in technical support with strong technical troubleshooting and problem diagnosis skills, A degree or diploma in Computer Science or a related field is a plus, Industry Certifications preferred, such as ITIL, Network+, A+, Security+, Microsoft Technology Associate (MTP), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), VMware Certified Associate (VCA), and/or Cisco Certified Entry Networking Technician (CCENT), In depth knowledge of Desktop Operating System deployment, configuration, and administration, Working knowledge of Windows Server technologies (Exchange, Terminal Server, Active Directory, etc. Saved money on user Licenses on Office 365. Work on all moderately complex systems and software, Provide input to policy level directions regarding standards for Retail PC hardware and software products and applications. Maintain all audio/video equipment. Ross Thomson Technician. Provided excellent time management as an out sourced IT employee to over 50 different companies. Answer user inquiries regarding computer software or hardware operation to resolve problems. Resumes for this position highlight such responsibilities as diagnosing and performing hardware repairs on desktop and laptop computers, and generating and verifying physical security algorithms for software, firmware, and hardware. This free IT technician job description sample template can help you attract an innovative and experienced IT technician to your company. Recommend corrective solutions to errors that require knowledge of company computer applications, networks, hardware software or escalate problems to appropriate technical staff or technician area. Operations Office, Ensures that personal grooming of self and state of uniform is to required standard, Complies with Hotel’s Health, Safety and Hygiene Policy, Co-operate with the company to achieve compliance with FLS legislation, Not undertake any activity which compromises their personal FLS, or the FLS of others, Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department, Provide support and advanced troubleshooting on computers, servers and networking equipment at campus/office locations, Configure, and maintain Cisco VoIP Phones, Work on campus project-based tasks as assigned by IT Management (e.g., software rollout, facilities additions and rearrangement) as requested, Provide wireless device/remote user support (iPads, laptops, VPN, mobile phone, air card), Provide login account and user mailbox maintenance; set up new users, Complete other projects and duties as assigned, Associate’s degree in a technical field preferred, IT related professional certifications desired, Minimum 1 years of experience with Active Directory in a large network environment required, Experience supporting users and equipment in an academic environment preferred, Strong working knowledge of Microsoft applications, Server and Desktop Operating Systems. IT Technician Resume Sample. Travel required on an as needed basis, Performs other related duties as assigned or requested. Courses IT training courses. Setting up computers and creating links to appropriate printers. Go back to the job post before writing down your Lab Technician resume objective. Travel required on an as needed basis. Coordinates service, troubleshooting, equipment exchanges and Vocera. Assist with all transmitter site maintenance. Develop innovative IT solutions for a variety of clients to increase reliability and improve productivity. Be part of the plant management daily meetings, Associates degree in Information Technology, applicable certifications, or 5 years experience in the function, Experience in a manufacturing environment preferred, Good understanding of/interest in shop floor systems (sequencing, traceability etc. ), Logs, prioritizes, and routes problems and questions to appropriate IT staff, Tracks problems through resolution and notifies users of final disposition, Initiates escalation procedures when required, Provide notifications to users as required, Develop user documentation and publication, Performs related duties and special projects as assigned, Two to four years personal computer experience, Willing to work to schedule as required by volume and projects, Strong organizational skills and technical writing ability, Customer service driven with an enthusiastic, positive attitude, Proven ability to work independently as well as multi-task, Proficient computer skills and abilities with Microsoft Office products (Outlook, Excel, PowerPoint, etc), Associate degree or equivalent in data processing or related studies, Tertiary qualification in Information Technology and / or equivalent experience in a similar role, At least 2 - 5 years relevant experience in a business IT environment, Strong English written and oral communication skills, The ability to solve problems with many variables and unique situations, The ability to organize and prioritize personal tasks to meet deadlines and service level objectives, Coordinate the configuration and installation of all personal computers, terminals, and thin clients within the assigned business unit locations according to established company guidelines and standard operating procedures and assist with the performance of on-site preventative maintenance, routine repair and calibration after installation as needed, Maintain, analyze, and troubleshoot computer systems, hardware, printers, and computer peripherals, Document equipment location and complete software upgrades when necessary, Coordinate hardware repairs with the appropriate warranty vendors, Provide support to end users on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems, then track and monitor the problems utilizing Remedy and Support Magic to ensure a timely resolution, Participate in the testing and approval of images for desktop and laptop computers to be deployed to FMS locations in accordance to established company guidelines and standard operating procedures, Utilize an understanding of antivirus policy and process for detecting and removing viruses, Educate users on FMCNA and FMS IT policies and procedures as necessary, Ensures the integrity of all electronic data records by following FMS quality standards and the practice of Continuous Quality Improvement, Local and remote desktop support for Kiewit employee end users, Assist with process mapping and process improvement, An eagerness to work hard and be a valuable member of a small, busy support team, A basic knowledge of modern IT systems (mainly Windows Operating Systems and Microsoft Office products), Self-motivated to deliver results and able to work to deadlines, Assists in all aspects of deploying technology in a production environment, including coordinating with third-party vendors for required go-live components, Sets up and installs computer hardware and software on site. 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